Compatible Minds (“We”, “Us”, “Our”) respects Your privacy and is committed to protecting Your personal information. This Privacy Policy explains how We collect, use, hold, disclose and protect Your personal information when You visit Our website, sign up to Our communications, or purchase Our products. We handle personal information in a way that is consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and with the Spam Act 2003 (Cth) for electronic marketing.

Who We Are
This website and Our products are operated by Stacey De Wet trading as “Compatible Minds” (ABN 44 699 494 579), based in Queensland, Australia. You can contact Us about privacy at [email protected].

What Personal Information We Collect
The personal information We may collect includes:

• Identity and contact details — such as Your name and email address (and postal address or phone number if You provide them);
• Purchase and transaction information — such as the products You buy and records of Your orders. Your full payment-card details are collected and processed directly by Our third-party payment processors, not by Us;
• Account and course activity — such as login details and Your progress or activity within a course, where applicable;
• Communications — the content of messages, enquiries, survey responses and feedback You send Us;
• Technical and usage data — such as Your IP address, browser type, device information, and how You interact with Our website, collected through cookies and analytics tools.

How We Collect Personal Information
We collect personal information directly from You when You fill in a form on Our website, subscribe to Our newsletter, create an account, make a purchase, or otherwise communicate with Us. We also collect some information automatically through cookies and analytics tools, and We may receive information from third-party service providers (such as Our payment processor or course platform) that help Us run Our business.

Why We Collect & How We Use Your Information
We collect, hold and use Your personal information to:

• provide You with the products, courses and services You have purchased or requested;
• process payments and deliver access to digital products;
• communicate with You, including sending order confirmations, account and service messages, and responding to Your enquiries;
• send You marketing and promotional material about Our products where You have opted in or where otherwise permitted by law (You can unsubscribe at any time);
• operate, maintain, improve and personalise Our website and offerings; and
• meet Our legal, accounting and record-keeping obligations.

Direct Marketing & Your Choices
If You have subscribed to Our emails or purchased from Us, We may send You marketing communications about Our products and offers. Every marketing email We send includes an unsubscribe link, and We will action any unsubscribe request promptly in accordance with the Spam Act 2003 (Cth). You can also ask Us at any time to stop sending You marketing by emailing [email protected]. We will not use or disclose Your personal information for direct marketing by other organisations without Your consent.

Disclosure of Your Information
We do not sell Your personal information. We may share it with trusted third-party service providers who help Us operate Our business and deliver Our products. These currently include:

• Stripe — to process Your payments securely. Your full payment-card details are collected and handled directly by Stripe and are not stored by Us;
• ThriveCart — to process Your orders and checkout;
• MemberVault — to host and deliver Your course, digital products and manage Your account and login access;
• Kit (formerly known as ConvertKit) — to send and manage Our email communications with You;
• GoDaddy — to host Our website;
• analytics providers (such as Google Analytics) — to understand how Our website is used so We can improve it; and
• professional advisers, and government or regulatory bodies, where required or permitted by law.

Overseas Disclosure
Some of the third-party providers We use (for example, payment, email and course-hosting platforms) may store or process Your personal information on servers located outside Australia, including in the United States and other countries. Where We disclose personal information overseas, We take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

International Visitors
Compatible Minds is based in Australia, and this Privacy Policy is written to comply with Australian privacy law. Our products are available for purchase online by customers in Australia and internationally. If You access this website or purchase from Us from outside Australia, You do so on Your own initiative and are responsible for compliance with Your local laws. Some of Our service providers may store or process personal information in Australia, the United States or other countries. If You are located in the European Union or the United Kingdom and We process Your personal data, You may also have rights under the EU General Data Protection Regulation (GDPR) or UK GDPR — including the right to access, correct, object to the processing of, or request deletion of Your personal data. To exercise any of these rights, please contact Us at [email protected].

Cookies & Analytics
Our website uses cookies and similar technologies to help it function, to remember Your preferences, and to understand how visitors use Our site so We can improve it. You can set Your browser to refuse some or all cookies, but parts of the website may not work properly as a result. We may also use analytics services (such as Google Analytics) that use cookies to collect anonymised usage information.

Data Security
We take reasonable steps to protect the personal information We hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and We cannot guarantee absolute security. You use Our website and provide Your information at Your own risk.

Retention of Your Information
We keep Your personal information only for as long as We reasonably need it for the purposes described in this policy, or as required to meet Our legal, tax and accounting obligations. When We no longer need it, We will take reasonable steps to destroy or de-identify it.

Access & Correction
You have the right to ask for access to the personal information We hold about You, and to ask Us to correct it if it is inaccurate, out of date or incomplete. To make a request, email Us at [email protected]. We may need to verify Your identity before providing access, and in limited circumstances permitted by law We may decline a request — if so, We will explain why.

Complaints
If You have a concern or complaint about how We have handled Your personal information, please contact Us first at [email protected] so We can try to resolve it. If You are not satisfied with Our response, You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Children
Our website and products are intended for people aged 18 and over. We do not knowingly collect personal information from anyone under 18. If You believe We have collected information from a minor, please contact Us and We will take steps to delete it.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this website with the “Last updated” date shown above. Your continued use of the website after any change constitutes Your acceptance of the updated policy.

Our Terms & Conditions
This Privacy Policy should be read together with Our Terms and Conditions of Use, which are set out on a separate page. You can view them here: https://consistencyreset.compatibleminds.co/terms-and-conditions-of-use

Contact Us
If You have any questions about this Privacy Policy or how We handle Your personal information, please contact Us at [email protected].